We will do our best to schedule your appointment for the time period you specify. Our receptionist will schedule the proper amount of time for your visit. She will also notify you in advance if your physician is delayed due to an emergency to allow you to change your appointment time. If you cannot keep your scheduled appointment, please notify us 24 hours in advance so that we may accommodate others who need our services. Patients with emergencies will always be seen immediately.
In Case of Emergency
We provide 24-hour-a-day coverage for our patients. After regular office hours and on weekends and holidays, the office answering machine will instruct you on how to contact the doctor on call.
Calling the Office
You are encouraged to call the office should you have any questions regarding your medical condition, prescribed medication or post-operative recovery. We will return all telephone calls at the earliest possible moment. For lab results and X-ray reports you may call the office the day after your tests. Pathology reports are usually available 2 to 3 days after a surgical procedure. Prescriptions only filled during business hours by our nurse. After hours, no pain medication will be filled by the on call doctor.
Fees and Insurance
We are concerned about rising healthcare costs, and make every effort to control your medical costs without sacrificing quality of care. If you need assistance with your bill, our business office can arrange a workable payment plan with you. For your convenience we also accept Mastercard, Visa, Discover, and American Express. We participate with many healthcare plans and insurances as well as Medicare. Not all participating physicians’ names get printed in provider directories from health insurance plans, so please feel free to call us and see if we participate with your plan—chances are very good that we do!
Billing and Payment Policy
As a courtesy to our patients, we will file the necessary insurance claims for office visits and surgical procedures preformed in our office as well as the hospital. The patient is required, however, to pay any “co-insurance or deductible” under their plan. Patients with an HMO or PPO insurance plan are responsible for obtaining the proper referral from their Primary Care Physician.
If you do not have insurance coverage, payment is due at the time of service, unless other arrangements have been made.
Should it become necessary for this office or any of the physicians to pursue collection of this account, you are notified that you will be responsible for all costs associated with the collection of this account, including but not limited to all court costs and reasonable attorney fees.